My Experience

15 years ago, I was very lucky to design a job out of my passion: Customer Experience. I've been deeply involved since and love to spark others with my enthusiasm. 

I had the chance to thoroughly develop my People Management & Leadership skills in the different Customer Service, Marketing & Process Management roles in my career. People praise me for my diplomacy & my good communication/presentation skills. 

I love (re)building in order to have impact both internally and externally.
Might be good to know that I have a strong interest in Customer Feedback and Surveys and I'm fascinated by the blend of Human and Technology.

​

Some of my (previous) roles: 

• Interim Transformation Manager @ FrieslandCampina

• Interim Team Manager @ FrieslandCampina

• Interim CX Manager @ SD Worx Group

• Interim People Manager Complaints Team @ Essent Belgium

• Trainer Customer Experience & Leadership (SUTL) @ THOCC

• Director Customer Connection @ Securex Group

• Head of Customer Experience @ EDF Luminus

• Guest Lecturer @ AOG Business School in 'Customer Strategist'

• Marketing Segment Manager @ EDF Luminus

• Freelance Advisor in Customer Experience Management

​

My Education

Business Management, Business Interpreter - KHLIM (UCLL)

Mini MBA - Solvay Business School - BRUSSELS - 2018

Microsoft Ignite - ORLANDO - 2017

Advanced Customer Experience Management - SKE - LONDON - 2015

​

Plenty of extra courses such as: 

• Personal Leadership

• Advanced Negotiation

• Advanced Marketing Strategy

• Change Management

​

Strong Leadership & People Management - Good Communication skills - Analytical - Result & Solution Driven - Networker - NL/FR/ENG/D

​