15 years ago, I was very lucky to design a job out of my passion: Customer Experience. I've been deeply involved since and love to spark others with my enthusiasm.
I had the chance to thoroughly develop my People Management & Leadership skills in the different Customer Service, Marketing & Process Management roles in my career. People praise me for my diplomacy & my good communication/presentation skills.
I love (re)building in order to have impact both internally and externally.
Might be good to know that I have a strong interest in Customer Feedback and Surveys and I'm fascinated by the blend of Human and Technology.
Some of my (previous) roles:
Interim People Manager Complaints Team @ Essent Belgium
Trainer Customer Experience & Leadership (SUTL) @ THOCC
Director Customer Connection @ Securex Group
Head of Customer Experience @ EDF Luminus
Guest Lecturer @ AOG Business School in 'Customer Strategist'
Marketing Segment Manager @ EDF Luminus
Freelance Advisor in Customer Experience Management
Next to my freelance career, my husband and I founded a camper renting company Mobilhus. In 3 years time, this company grew from a startup with 1 camper to a business with 8 campers. We love putting our experience into practice in order to make sure our customers have a fantastic travel experience.
Business Management, Business Interpreter - KHLIM (UCLL)
Mini MBA - Solvay Business School - BRUSSELS - 2018
Microsoft Ignite - ORLANDO - 2017
Advanced Customer Experience Management - SKE - LONDON - 2015
Plenty of extra courses such as:
Advanced Marketing Strategy
And I don't stop there. I'm currently involved in "Instagram for Business".
Strong Leadership & People Management - Good Communication skills - Analytical - Result & Solution Driven - Networker - NL/FR/ENG/D - Adwords/SEO/SEA
Passionate People Manager & Customer Experience Expert