Customer Matters consultancy training interim management
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My Experience

15 years ago, I was very lucky to design a job out of my passion: Customer Experience. I've been deeply involved since and love to spark others with my enthusiasm. 

I had the chance to thoroughly develop my People Management & Leadership skills in the different Customer Service, Marketing & Process Management roles in my career. People praise me for my diplomacy & my good communication/presentation skills. 

I love (re)building in order to have impact both internally and externally.
Might be good to know that I have a strong interest in Customer Feedback and Surveys and I'm fascinated by the blend of Human and Technology.

Some of my (previous) roles: 

  • Interim People Manager Complaints Team @ Essent Belgium

  • Trainer Customer Experience & Leadership (SUTL) @ THOCC

  • Director Customer Connection @ Securex Group

  • Head of Customer Experience @ EDF Luminus

  • Guest Lecturer @ AOG Business School in 'Customer Strategist'

  • Marketing Segment Manager @ EDF Luminus

  • Freelance Advisor in Customer Experience Management

My Education

Business Management, Business Interpreter - KHLIM (UCLL)

Mini MBA - Solvay Business School - BRUSSELS - 2018

Microsoft Ignite - ORLANDO - 2017

Advanced Customer Experience Management - SKE - LONDON - 2015

Plenty of extra courses such as: 

  • Personal Leadership

  • Advanced Negotiation

  • Advanced Marketing Strategy

  • Change Management

Strong Leadership & People Management - Good Communication skills - Analytical - Result & Solution Driven - Networker - NL/FR/ENG/D - Adwords/SEO/SEA

Passionate People Manager & Customer Experience Expert

NELE AENDEKERK

Customer Experience Expert

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