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Where I can help

After almost 20 years at the 'business side' and the last 10 years as head of Customer Experience / Customer Connection, I can share inspiring - but very honest - stories about what could work in companies who want to focus (more) on Customer Experience.

 

Furthermore I can share examples of best practices in Customer Journey (re)design, Customer Feedback Programs and technology implementation.

 

I love sharing my experience and enthusiasm for the customer in light tailor made teaser sessions or in more advanced Customer Experience Management courses.

Some examples: 

  • Customer Experience @ the Executive Committee of an international company;

  • Leadership Customer Experience Game;

  • Customer Feedback & Insights, international forum in Amsterdam;

  • Customer Journeys & Personas (theory or hands on);

  • Guest Lectures @ AOG business school, course Customer Strategist. 

You're the Customer

So do not hesitate to get in touch and ask for advice or information. 

I'll be happy to help you!

Training & Inspiration