After almost 20 years at the 'business side' and the last 10 years as head of Customer Experience / Customer Connection, I can share inspiring - but very honest - stories about what could work in companies who want to focus (more) on Customer Experience.
Furthermore I can share examples of best practices in Customer Journey (re)design, Customer Feedback Programs and technology implementation.
I love sharing my experience and enthusiasm for the customer in light tailor made teaser sessions or in more advanced Customer Experience Management courses.
Customer Experience @ the Executive Committee of an international company;
Leadership Customer Experience Game;
Customer Feedback & Insights, international forum in Amsterdam;
Customer Journeys & Personas (theory or hands on);
Guest Lectures @ AOG business school, course Customer Strategist.
You're the Customer
So do not hesitate to get in touch and ask for advice or information.