Where I can help

After 25 years at the 'business side' and about 15 years as head of Customer Experience / Customer Connection, I can share inspiring - but very honest - stories about what could work in companies who want to focus (more) on Customer Experience. Whether it's a service company or a company in supply chain. Both Business-to-Consumer and Business-to-Business.

As an experienced leader I can support you in your people management role one on one. Because as a leader you need someone to lean on too. 

 

Furthermore I can share examples of best practices in Customer Journey (re)design, Customer Feedback Programs and technology implementation.

 

I love sharing my experience and enthusiasm for the customer in light tailor made teaser sessions or in more advanced Customer Experience Management courses.

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Some examples: 

• Leadership journeys;

• Customer Experience @ the Executive Committee of an international company;

• Leadership Customer Experience Game;

• Customer Feedback & Insights, international forum in Amsterdam;

• Customer Journeys & Personas (theory or hands on);

• Guest Lectures @ AOG business school, course Customer Strategist. 

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You're the Customer

So do not hesitate to get in touch and ask for advice or information. 

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I'll be happy to help you!