Are you planning to start with Customer Experience (CE or CX) but you don't have the right skills 'in house'? You do not know where to start? Or you're looking to enhance your customer focus or want to start with programs to have more impact on your customers and on your results?
I'll be happy to help you in the following domains (non exhaustive):
Start up of a brand new CX/CE role or team;
Definition of the Customer Strategy;
(re) Design Customer & Employee Journeys or Customer Processes;
Customer Experience Projects (e.g. implementation of new technologies in order to accelerate your Customer Focus);
Definition and rollout of Customer Feedback (Surveys) programs (e.g. NPS, CES, ...);
Piloting & Experimenting in order to define the right approach;
Culture Change & Change Management;
My passion, enthusiasm, convincing & presentation skills will certainly help to have an impact internally & externally.
Furthermore, I involve other experts when necessary/relevant.
You're the Customer
So do not hesitate to get in touch and ask for advice or information.